Triple H Country Essentials. Last updated November 3, 2026.
The Triple H Family Club is our loyalty program. It thanks you for supporting Triple H Country Essentials. These terms explain how it works. They are part of our Terms of Service. If they conflict with the Terms of Service on loyalty matters, these terms govern.
1. Joining
- Anyone can join by creating a free Family Club account. You must be at least the age of majority where you live.
- You must have an account to earn and track Family Points.
- The program works online and in store. Our loyalty app, LoyaltyPalms, runs it and connects to our online store and our in-store point of sale.
- You may have one account. Keep your login details private.
2. Earning Family Points
- Purchases: 5 Family Points for every $1 you pay for eligible products, before taxes and shipping.
- Creating your account: 200 points.
- Your birthday: 200 points.
- Adding your phone number: 100 points, one time.
- Referrals: 500 points for the member who refers a friend, once the friend completes an eligible first purchase. The friend must be a new customer.
Some actions can be completed once only. Your account shows which ones. We may add, change or remove ways to earn points.
3. Redeeming Family Points
- 100 Family Points are worth $1.00. For example, 500 points are worth $5.00 and 1,000 points are worth $10.00.
- Online, you can redeem points toward discounts on eligible orders.
- In store, you can redeem available fixed-value rewards at the till.
- We may offer other rewards from time to time, such as free shipping rewards.
- Points have no cash value. You cannot exchange them for cash, transfer them, sell them or combine them with another member's account.
4. Club levels
Your level depends on the points you earn during a calendar year.
- Family Member: the starting level. You get standard Family Club rewards.
- Family Friend (2,500 points): members-only offers, early notice of new products and seasonal offers.
- Family Favourite (5,000 points): Family Friend benefits, bonus points promotions and early access to selected products. You receive 500 bonus points when you reach this level.
- Family VIP (10,000 points): Family Favourite benefits, VIP-only offers, first access to new releases, birthday appreciation and occasional surprise rewards. You receive 1,000 bonus points when you reach this level.
5. Cancelled and refunded orders
If an order is cancelled or refunded, the points you earned on it are removed from your account. If you used points on an order that is cancelled or refunded, we refund the money you paid and return the points you used to your account. If removing points would leave your balance below zero, we may take the difference from points you earn later.
6. Expiry
Your points do not currently expire. If we change this, we will give you notice first, as the law requires.
7. Fair use
We may remove points, cancel rewards or close an account if we find fraud or misuse. This includes:
- creating more than one account
- referring yourself
- using false information
- using bots or other tools to earn points
- misusing points, rewards or promotions
8. Changes and ending the program
We may change these terms, the ways to earn, the rewards and the levels at any time. We will give you reasonable notice of material changes. If we end the program, we will give you notice and a fair chance to use your points first.
9. Your information
We collect and use your information for the program as our Privacy Policy describes. This includes your name, contact details, phone number, birthday, purchase history, points and level. Our loyalty app, LoyaltyPalms, processes it for us. We may email you about your points and rewards. You can unsubscribe from promotional messages at any time and still keep your account.
10. Your rights
These terms do not limit any rights you have under applicable consumer protection law.
11. Governing law
These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there, as set out in our Terms of Service.
12. Contact
Triple H Country Essentials
home@triplehcountry.ca
(306) 470-7433
730 1st Ave E, PO Box 187, Zenon Park, SK, S0E 1W0